“Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action or any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption.
“Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, geo location, phone number and email address disclosed by you in relation to the services available on the Website.
“Sensitive personal data or information” consists of information relating to the following:
- financial information such as bank account, credit card, debit card or other payment instrument details;
- physical, physiological and mental health condition;
- sexual orientation;
- medical records and history;
- biometric information;
- any detail relating to the above clauses as provided to body corporate for providing service; and
- any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise:
“Third Party” refers to any person or entity other than you or FarmsGate.
PERSONAL INFORMATION THAT MAY BE COLLECTED & MANNER OF ITS USE
As part of the registration process on the Site, FarmsGate may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
WHERE IS YOUR INFORMATION USED?
In order to deliver your order successfully to you, we will collect your Personal Information as it may be required for the purpose of connecting you when you will place an order on the Website.
We may be required to disclose such Personal Information to the Third Parties/business associates/other channel partners solely to get in touch with you when necessary to provide the services requested by you in accordance with the terms and conditions stipulated by such Third Party.
We use the details provided by you during check out to ensure that orders are successfully delivered on time, and to keep you informed on the status of your order.
Personal Information provided by you in relation to the registration process: In order to provide you a safe, efficient, smooth and customized experience and in order to take advantage of certain features available on the Website, including, but not limited to, public forums, accessing or uploading reviews or taking part in surveys, you will be asked to complete an online registration form which will provide us with Personal Information. In the event you register with us, you will also be asked to choose a user identity and password in order to identify yourself during future uses of the Website.
FarmsGate will use this information to preserve transaction history as governed by existing law or policy. FarmsGate may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent. FarmsGate will also use this information to serve various promotional and advertising materials to you. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data, Customer demographic and location data may be provided to partners of FarmsGate for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.
REGISTRATION THROUGH THIRD PARTY ACCOUNT:
You can also register to join by logging into online accounts you may have with Third Party service providers (“SNS”) (e.g. Facebook); each such account, a “Third Party Account “, via our Website as described below. As part of the functionality of the Website, you may link your account with Third Party Accounts, by either: (i) providing your Third Party Account login information to us through the Website; or (ii) allowing us to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Website, we will obtain the Personal Information you have provided to the applicable SNS (such as your “real” name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize us to access by authorizing the SNS to provide such information) from your Third Party Accounts and use that information to create your account and profile page and you will become a member. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your account on the Website. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.
We also collect the information that is not Personal Information you provide as part of registration and the administration and personalization of your account profile.
While we recommend that you register yourself with us to maximize your experience on the Website, this feature is optional and you may opt out of registering on the Website and continue to use the Website as a guest. However, if you choose to by on the Website, you will have to provide certain Personal Information that is necessary for us to process and complete delivery.
Our Site may use "cookies" to enhance User experience. Cookies are small pieces of information saved by your browser. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Cookies are used to record various aspects of your visit and assist us to provide you with uninterrupted service. Cookies may be set in your browser by us when you access the Website or may be set in when you visit Third Party websites.
This anonymous information is maintained distinctly and is not linked to the Personal Information that you submit to us.
To authenticate your login information;
To enable our security features;
To improve customer service;
To send periodic emails;
To Show you advertising;
To personalize User experience;
To Improve and develop the features of the Website.
Please feel free to change your browser settings if you do not wish to accept cookies. However, please note that changing your browser setting may affect your experience on the Website.
COLLECTION OF SENSITIVE PERSONAL DATA OR INFORMATION:
We do NOT store, sell, share, rent or lease sensitive personal data or information including the all Credit/Debit cards details etc. to any third parties as part of our services on our Website www.farmsgate.com.
In addition to the cookies, we may also collect information to enable us to better understand you so that we can improve your user experience; to assist our customer service and technical support personnel; and put processes in place to prevent fraud and unlawful use. In an effort to make the Website effective and improve the Website, certain information may be collected each time you access the Website. Such information may be saved in server logs in an encrypted form which may not identify you personally. Such information or data may include, but shall not limit to, IP address, your server details, duration of your visit, date, time or purpose of your visit. In addition to cookies we use web beacons, ad tags, pixels to advertise as part of the Website. The above mentioned data may be used by us and may be shared with our sponsors, investors, advertisers, developers, strategic business partners or other associates to enhance and grow the user experience in relation to the Website.
OTHER USES OF THE INFORMATION PROVIDED:
We make all efforts to ensure that we collect only such Personal Information that we believe is relevant in order to record, support, facilitate your access to the Website.
SHARING INFORMATION WITH THIRD PARTY SERVICE PROVIDERS IN RELATION TO THE WEBSITE:
To the extent necessary to provide you the Website, we may provide your Personal Information to Third Party contractors who work on behalf of or with us to provide you with such services, to help us communicate with you or to maintain the Website.
We may offer email, app notifications, short message service (SMS), multimedia message service (MMS) or other forms of communication to share information with you about certain promotions or features the Website may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive such communication when you are registered as a user.
Legal proceedings: In the event we are required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you.
LINK TO THIRD PARTY APPS & WEBSITES:
We strive to ensure the security, integrity and privacy of your Personal Information and to protect your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction through various hardware and software methodologies. However, FarmsGate cannot guarantee the security of any information that is disclosed online.
We are not responsible for any breach of security or for any actions of any Third Parties that receive your Personal Information. The Services also linked to many other sites/entities and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control. The user should contact these entities directly if you have any questions about their use of the information that they collect.
FarmsGate reserves the right to change or update this policy at any time to meet the requirements and standards. Such changes shall be effective immediately upon posting to the Site. Therefore, the users are encouraged to frequently visit these sections to be updated about the changes in the website.
CONTACT INFO IN CASE OF DISCREPANCIES & GRIEVANCES:
FarmsGate shall address your discrepancies and grievances with respect to processing of information in a time bound manner. For this purpose, FarmsGate has designated Mrs. Dhanya Pulthookiyil as the Grievance Officer, who will redress your grievances expeditiously but in any event within one month from the date of receipt of grievance, and who can be reached by sending a letter marked to the attention of The Grievance Officer, sending an email to email@example.com.